2021 Guide to Customer Service: Holiday Edition
Ace The Holiday Season
The rush of the holidays is like no other. Sugar rush, gifting, shopping, and the seasonal excitement — all make for a busy and exciting, but no doubt challenging, time for companies and customer service teams. As we head into the holidays this year, we thought it would be an ideal time to revisit our customer service guides and give them the holiday treatment.
That’s why we launched this course on Freshworks Academy. Our Guide to Customer Service: Holiday Edition will take you through strategies to navigate the holiday season, complete with well-rounded, actionable tips.
By the end of the course, you’ll come away with the surefire support action plans to have in place, ways to build up your team, encourage both productivity and wellness, and use the lessons learned for the next holiday season.
Course Curriculum
Ace The Holiday Season
- Conducting research of past seasons (5 min)
- Strengthening existing systems (10 min)
- Getting cross-functional teams on the same page (20 min)
- Bringing in employee wellness to the storefront (14 min)
- Conducting research of past seasons (5 min)
- Strengthening existing systems (10 min)
- Getting cross-functional teams on the same page (20 min)
- Bringing in employee wellness to the storefront (14 min)
Featured Review
![](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_50,h_50/https://blog.redingtononline.com/wp-content/uploads/2023/10/Untitled-5-e1698643273153.png)
Lorem Ipsum
2 Days ago
20 Likes
2 Comments
About Instructor
Lorem Ipsum
Other Trainings by Lorem Ipsum
- All Posts
- Business Ideas
- Industry Insights
- Product Comparison
- Product Reviews
- Technical
- Trending Products
- Web Stories
- Back
- Trending Products (Tablets)
- Trending Products (Printers)
- Trending Products (IT Services)
- Trending Products (Projectors)
- Trending Products (Smartwatches)
- Trending Products (Laptops)
![B2B E-commerce on Steroids: How AI is Revolutionizing Your Digital Sales Game](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://blog.redingtononline.com/wp-content/uploads/2024/03/AI-in-B2B-Digital-e-commerce.webp)
Understanding the B2B Digital E-commerce Landscape Did you know that the B2B e-commerce market is projected…
![Secure Your Profits: Invest in SonicWall’s 600 Series and Diversify Your Portfolio](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://blog.redingtononline.com/wp-content/uploads/2024/03/Sonicwall-1-scaled.webp)
In today’s competitive IT landscape, wholesalers face the constant challenge of expanding their product portfolio with…
![Apple’s WWDC 2023 Unveilings: A Glimpse of the Future](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://blog.redingtononline.com/wp-content/uploads/2023/09/apple.gif)
Apple’s WWDC 2023 event has delighted the tech world with its array of new products and…